Refund policy
Last updated: October 31, 2026
Our products are personal care items, so we keep our returns policy simple and hygienic. If anything is wrong with your order, we'll make it right.
Damaged, leaking or wrong item
If your order arrives damaged, leaking, incomplete or with the wrong product, message us on WhatsApp at 0315 9481204 within 48 hours of delivery. Please share your order number and a photo or unboxing video.
We'll send a free replacement or give you a full refund, whichever you prefer. You won't pay any delivery charges for this. If we need the item back, we'll arrange and pay for the return.
Change of mind
For hygiene and safety reasons, we can't accept returns or exchanges for change of mind, whether the product is opened or unopened. Please check the product details and size before ordering, and message us on WhatsApp if you're unsure which product is right for you.
We recommend a patch test before first use. If you have a reaction, stop using the product and contact us.
Cancelling an order
You can cancel free of charge any time before your order is dispatched. Just message us on WhatsApp with your order number. Once an order has been dispatched, it can't be cancelled.
Cash on delivery orders
Please only place a cash on delivery order you intend to receive. Refused parcels cost us delivery charges both ways, so customers who repeatedly refuse parcels may be asked to pay in advance for future orders.
How refunds are paid
Approved refunds are paid within 5 working days of approving your claim.
- Cash on delivery orders: refunded by bank transfer, JazzCash or EasyPaisa. We'll ask for your account details.
- Prepaid orders: refunded to the account you paid from.
Contact us
WhatsApp: 0315 9481204
Email: info@remenics.com
Address: 114-C, Small Industrial Estate-II, Sundar, Lahore, Pakistan